server unexpectedly closed connection

server unexpectedly closed connection

Error message when I try to access remote server using Putty- please help!?

The error message says '' server unexpectedly closed network connection''
The same message comes up on brother's laptop and the family computer but not on my friend's computer
It's driving me mad, I'm thinking it's something to do with my internet because all 3 computers in the house get the same message
Can anyone help?
Thanks in advance

TRY
Control panel > allow through firewals > tick remote assistance

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